This position serves as first line support for Versant's products. This support is delivered to the maintenance customer base and may include involvement with installation information and product usage.

Technical Support is responsible primarily for providing post-sales support to Versant's customers and to Versant's Field Sales Organization. Problem identification, tracking and resolution are the major responsibilities of this organization.

Technical Support also establishes and maintains communication with development engineering and quality engineering to expeditiously and completely solve outstanding problems. Beta test monitoring and control, identifying release contents to production and effective management of the customer database are all part of this department's role.

RESPONSIBILITIES

• Provide hotline support for the core Versant product
• Take responsibility for a platform or product segment
• Participate in or lead one or more project teams
• Develop work arounds and solutions to customer problems in areas of expertise

REQUIRED KNOWLEDGE AND EXPERIENCE

BS or equivalent in EE or CS, or a BS with equivalent experience. Proven support skills are required. User and moderate system administration skills on a minimum of one supported operating system is required. Knowledge of other operating systems is a plus.

Basic understanding of hardware configuration issues is required. Programming experience is also required. Strong written and oral skills are required. Experience with new hardware and software technologies or methods is a strong advantage.

BENEFITS

Versant offers excellent benefits including medical, dental, LTD, Life, 125K, 401K, and ESPP.

TO APPLY

To apply for this position, please email resume and cover letter to sherry@versant.com. Or fax to 415-325-2380, attention HR Dept.

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